🚚 Delivery

Our Delivery Methods

• Click & Collect (free)
  Pick up your order for free from our boutique in Morocco.
  You will receive an email as soon as your order is ready (within 2 to 24 hours).

• Colissimo – France
  Home delivery or pickup point within 3 to 5 business days.
  Tracking available as soon as the parcel is shipped.

• Local Carrier – Morocco
  Home delivery anywhere in Morocco within 3 to 5 business days.
  Shipping fees may vary depending on the city.

• Pickup Point
  Collect your order from your chosen pickup point within 3 to 5 business days.
  You will receive an SMS or email once your parcel arrives.

Processing Time and Tracking

• Preparation time is 24 to 48 business hours.

• Once your parcel is shipped, you will receive a tracking number by email.

• If you are not home, a delivery notice or redirection to a pickup point will be offered.

Delivery Areas

• Mainland France

• Morocco

• European Union (upon request)

🔄 Returns and Refunds

Return Conditions

• You have a 14-day period after receiving your order to change your mind (according to local legislation).

• Items must be unused, undamaged, and returned in their original packaging.

• Personalized or hygiene products cannot be returned unless defective.

• Return shipping costs are the customer’s responsibility, except in case of our error.

Return Procedure

1. Contact our customer service at contact@naoumihijab.com and include your order number.

2. We will send you a return label or return instructions.

3. Send the parcel back within 7 days after approval.

4. After receiving and inspecting the product, the refund will be processed within 5 to 10 business days using the original payment method.

❓ FAQ

What are the delivery times?
3 to 5 business days for Colissimo, Local Carrier, and Pickup Point. Click & Collect is ready within 2 to 24 hours.

Do you offer free delivery?
Click & Collect is free. Free delivery may be offered above a certain order amount.

How can I track my order?
You will receive a tracking link by email as soon as your order is shipped.

How can I make a return?
Email us at contact@naoumihijab.com with your order number and reason for return.

📞 Need Help?

Our team is available from Monday to Friday, 9 AM to 6 PM.
📧 contact@naoumihijab.com